Understanding Cisco Collaboration Foundations (CLFNDU)

Course Description

Understanding Cisco Collaboration Foundations (CLFNDU)

The Understanding Cisco Collaboration Foundations (CLFNDU) 1.0 course gives you the skills and knowledge needed to administer and support a simple, single-site Cisco® Unified Communications Manager (CM) solution with Session Initiation Protocol (SIP) gateway. The course covers initial parameters, management of devices including phones and video endpoints, management of users, and management of media resources, as well as Cisco Unified Communications solutions maintenance and troubleshooting tools. In addition, you will learn the basics of SIP dial plans including connectivity to Public Switched Telephone Network (PSTN) services, and how to use class-of-service capabilities.
The Understanding Cisco Collaboration Foundations (CLFNDU) course provides the fundamental knowledge needed to take CCNP® Collaboration certification courses. It also serves as entry-level training for newcomers to Cisco on-premise collaboration technologies. 

Learning Objectives

  • Define collaboration and describe the main purpose of key devices in a Cisco collaboration on-premise, hybrid, and cloud deployment model
  • Configure and modify required parameters in Cisco Unified Communications Manager (CM) including service activation, enterprise parameters, CM groups, time settings, and device pool
  • Deploy and troubleshoot IP phones via auto registration and manual configuration within Cisco Unified CM
  • Describe the call setup and teardown process for a 
  • SIP device including codec negotiation using Session Description Protocol (SDP) and media channel setup
  • Manage Cisco Unified CM user accounts (local and via Lightweight Directory Access Protocol [LDAP]) including the role/group, service profile, UC service, and credential policy
  • Configure dial plan elements within a single site Cisco Unified CM deployment including Route Groups, Local Route Group, Route Lists, Route Patterns, Translation Patterns, Transforms, SIP Trunks, and SIP Route Patterns
  • Configure Class of Control on Cisco Unified CM to control which devices and lines have access to services
  • Configure Cisco Unified CM for Cisco Jabber and implement common endpoint features including call park, softkeys, shared lines, and pickup groups
  • Deploy a simple SIP dial plan on a Cisco Integrated Service Routers (ISR) gateway to enable access to the PSTN network
  • Manage Cisco UCM access to media resources available within Cisco UCM and Cisco ISR gateways
  • Describe tools for reporting and maintenance including Unified Reports, Cisco Real-Time Monitoring Tool (RTMT), Disaster Recovery System (DRS), and Call Detail Records (CDRs) within Cisco Unified CM
  • Describe additional considerations for deploying video endpoints in Cisco Unified CM
  • Describe the integration of Cisco Unity® with Cisco Unified CM and the default call handler


  • Internet web browser usability knowledge and general computer usage
  • Knowledge of Cisco Internetwork Operating System (Cisco IOS®) command line


  1. Configure Default Cisco Unified CM System and Enterprise Parameters
  2. Configure the Cisco Unified CM Core System Settings
  3. Configure an Access Switch for an Endpoint
  4. Deploy an IP Phone Through Auto and Manual Registration
  5. Administer Endpoints in Cisco Unified Communications Manager
  6. Create a Local User Account and Configure LDAP
  7. Implement Users
  8. Create a Basic Dial Plan
  9. Explore Partitions and Call Search Spaces
  10. Describe Private Line Automatic Ringdown (PLAR)
  11. Deploy an On-Premise Cisco Jabber® Client for Windows
  12. Implement Common Endpoint Features
  13. Configure Common Endpoint Features
  14. Configure Voice over Internet Protocol (VoIP) Dial Peers
  15. Configure Integrated Service Digital Network (ISDN) Circuits and Plain Old Telephone Service (POTS) Dial Peers
  16.  Control Access to Media Resources
  17. Use Reporting and Maintenance Tools
  18. Explore Endpoint Troubleshooting Tools
  19. Examine the Integration between Unity Connection and Cisco Unified CM
  20. Manage Unity Connection Users

Course Information

Length: 5 day

Format: Lecture and Lab

Delivery Method: Virtual / Onsite

Max. Capacity: 16


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Geography & Location
Apr 19, 2021 - 5 day(s)
Apr 19, 2021
GTR-Remote London Time
EMEA, GTR-Remote London Time
$4195 USD
$4195 USD, 42 CLC
Jun 07, 2021 - 5 day(s)
Jun 07, 2021
GTR-Remote Central Time Zone
AMER, GTR-Remote Central Time Zone
$4195 USD
$4195 USD, 42 CLC

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Who Should Attend

Students preparing to take the CCNP Collaboration certification, Network administrators, Network engineers, Systems engineers

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