Using Cisco Jabber Softphone with Finesse Desktop for Remote Agents (AGENT-EUT-CT)


Course Description

In this Custom Training, Users will learn how to use the Jabber softphone in coordination with Cisco Finesse Agent Desktop. This training is for UCCX and UCCE Agents that work remotely or do not have assigned workspaces.

Course Information


Length: 0.5 day

Format: Lecture and Lab

Delivery Method: Virtual / Onsite

Max. Capacity: 16


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Learning Objectives

  • Introduction to Jabber
  • Jabber Softphone
  • Finesse Agent Desktop