Course Description
In this Custom Training, Users will learn how to use the Jabber softphone in coordination with Cisco Finesse Agent Desktop. This training is for UCCX and UCCE Agents that work remotely or do not have assigned workspaces.
Course Information
Length: 0.5 day
Format: Lecture and Lab
Delivery Method: Virtual / Onsite
Max. Capacity: 16
Learning Objectives
- Introduction to Jabber
- Jabber Softphone
- Finesse Agent Desktop
