Using Cisco Jabber Softphone with Finesse Desktop for Remote Agents (AGENT-EUT-CT)


Course Description

Using Cisco Jabber Softphone with Finesse Desktop for Remote Agents (AGENT-EUT-CT)

In the Using Cisco Jabber Softphone with Finesse Desktop for Remote Agents (AGENT-EUT-CT) custom training course, users will learn how to use the Jabber softphone in coordination with Cisco Finesse Agent Desktop.

This Using Cisco Jabber Softphone with Finesse Desktop for Remote Agents (AGENT-EUT-CT) course is for UCCX and UCCE Agents that work remotely or do not have assigned workspaces.

Learning Objectives

  • Introduction to Jabber
  • Jabber Softphone
  • Finesse Agent Desktop
For more detailed information about this course, click here.

Course Information


Length: 0.5 day

Format: Lecture and Lab

Delivery Method: Virtual / Onsite

Max. Capacity: 16


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