Administering Unified Contact Center Enterprise Part 1 (AUCCE1)


Course Description

Administering Unified Contact Center Enterprise Part 1 (AUCCE1)

The Administering Cisco Unified Contact Center Enterprise Part 1 (AUCCE1) is a 5 day instructor-led course presented by training partners to system engineers and customers who will be involved with Day 2 support of a UCCE solution deployed in a CVP comprehensive environment. This course describes the requirements, resources and tools needed to perform routine adds, moves and changes in the inbound / outbound UCCE environment.
This Administering Cisco Unified Contact Center Enterprise Part 1 (AUCCE1) course is intended for those administering the solution, or who may be responsible for Level 1-2 support of the solution.
 

Labs

  • Identify the basic components and operations of the Unified CCE solution.
  • Configure and script a basic UCCE CVP deployment.
  • Perform the ICM configuration tasks required to support basic agent functionality.
  • Build and test a basic ICM script utilizing microapps.
  • Configure and script UCCE to support reporting requirements, precision queuing and RONA.
  • Identify how to successfully deploy the CVP VXML component in a Unified CCE solution.
  • Generate basic reports using Cisco Unified IC.

Course Information


Length: 5 day

Format: Lecture and Lab

Delivery Method: Virtual / Onsite

Max. Capacity: 16


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Related Training


Administering Unified Contact Center Enterprise Part 2 (AUCCE2)


Who Should Attend

Channel Partner / Reseller, Customer, Employee