Course Description
Deploying Cisco Unified Intelligence Center (DUIC) 1.0 is a three-day ILT course. Cisco Unified Intelligence Center 8.0.4 is a comprehensive, end-to-end reporting solution, designed to make the task of creating reports and managing disparate data sources easier on the customer and, at the same time, present a consistent user interface and a common tool to access the varied data across multiple Cisco product families.
Course Information
Length: 3 day
Format: Lecture and Lab
Delivery Method: Virtual / Onsite
Max. Capacity: 16
Learning Objectives
- Provide a comprehensive overview of Cisco Unified Intelligence Center
- Demonstrate how to install, administer, and provide security for the Cisco Unified Intelligence Center solution
- Describe reporting concepts and capabilities and features of Cisco Unified Intelligence Center reports
- Provide a detailed description of how custom reports from normal data sources (Cisco Unified CCE and Cisco Unified CVP) and new data sources can be created to meet specific customer requirements
Prerequisites
- A working knowledge of Unified Contact Center Enterprise is desired
- A working knowledge of contact center operations is desirable
Who Should Attend
Channel Partner / Reseller, Customer, Employee
