Deploying Cisco Unified Intelligence Center (DUIC)

Deploying Cisco Unified Intelligence Center (DUIC) 1.0 is a three-day ILT course. Cisco Unified Intelligence Center 8.0.4 is a comprehensive, end-to-end reporting solution, designed to make the task of creating reports and managing disparate data sources easier on the customer and, at the same time, present a consistent user interface and a common tool to access the varied data across multiple Cisco product families.

 

• Provide a comprehensive overview of Cisco Unified Intelligence Center
• Demonstrate how to install, administer, and provide security for the Cisco Unified Intelligence Center solution
• Describe reporting concepts and capabilities and features of Cisco Unified Intelligence Center reports
• Provide a detailed description of how custom reports from normal data sources (Cisco Unified CCE and Cisco Unified CVP) and new data sources can be created to meet specific customer requirements

Prerequisites

• A working knowledge of Unified Contact Center Enterprise is desired
• A working knowledge of contact center operations is desirable

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