Installing, Deploying and Configuring Cisco Emergency Responder (IDC-CER-CT)

Course Description

This is a 2 day hands-on course, where students will Install, Deploy, and Configure Cisco Emergency Responder (Cisco ER). Student will also integrate emergency communication system with Cisco Unified Communications Manager. Students will learn how Cisco ER automatically notifies and routes calls to the local public safety answering point (PSAP) operator. Students will configure emergency response locations (ERLs) and emergency location identification numbers (ELINs) in CER to properly route enhanced 911 (E911) calls. You will also examine CER disaster recovery and user management.

Course Information

Length: 2 day

Format: Lecture and Lab

Delivery Method: Virtual / Onsite

Max. Capacity: 16


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Learning Objectives

  • Install, Configure, and Implement Cisco Emergency Responder (Cisco ER)
  • Configure CUCM for CER
  • Configure Emergency Response Locations (ERLs)
  • Configure Emergency Location Identification Numbers (ELINs)
  • Configure PSAP calls and PSAP CallBack
  • Configure Users and onsite Security Management


  • Basic Understanding of Cisco Unified Communications Manager
  • Basic Understanding of Cisco Gateways and Routers  An understanding of IP networking concepts (CCNA-level)


  1. Configure Cisco Unified Communications Manager Initial Settings for CER
  2. Deploying Endpoints
  3. Create Emergency Call Route Points
  4. Provision Gateway
  5. Configuring Cisco Emergency Responder (CER)

Who Should Attend

Network Video Engineer, Voice/UC/Collaboration/Communications Engineer, Collaboration Tools Engineer, Collaboration Sales/Systems Engineer