Deploying Cisco Unified Intelligence Center (DUIC)


   

Course Description

Deploying Cisco Unified Intelligence Center (DUIC) 1.0 is a three-day ILT course. Cisco Unified Intelligence Center 8.0.4 is a comprehensive, end-to-end reporting solution, designed to make the task of creating reports and managing disparate data sources easier on the customer and, at the same time, present a consistent user interface and a common tool to access the varied data across multiple Cisco product families.


Learning Objectives

  • Provide a comprehensive overview of Cisco Unified Intelligence Center
  • Demonstrate how to install, administer, and provide security for the Cisco Unified Intelligence Center solution
  • Describe reporting concepts and capabilities and features of Cisco Unified Intelligence Center reports
  • Provide a detailed description of how custom reports from normal data sources (Cisco Unified CCE and Cisco Unified CVP) and new data sources can be created to meet specific customer requirements

Prerequisites

  • A working knowledge of Unified Contact Center Enterprise is desired
  • A working knowledge of contact center operations is desirable


Who Should Attend

Channel Partner / Reseller, Customer, Employee

Course Info

Length: 3 day
Format: Lecture and Lab
Delivery Method: Virtual / Onsite
Max. Capacity: 16

Contact Us

PDF

DUIC-1.1-DS-EN-20200206.pdf