Deploying Unified Contact Center Enterprise (DUCCE)


   

Course Description

Deploying Cisco Unified Contact Center Enterprise (DUCCE) is a 5-day instructor-led course presented by training partners. The course allows learners to deploy the Unified CCE v10.0 solution including installation, deploying HA and using troubleshooting tools to identify issues with inbound and outbound Contact Center functionality. This course is intended for those installing the Unified CCE solution, or those providing Level 3 solution support. This course also serves as a foundation for the two corresponding UCCE Administration courses, but is not a prerequisite. Students will learn enough about CCE scripting in this course to ensure system functionality only. A separate course exists for advanced scripting.
 
**Please bring your laptop to ensure you can participate in the lab sessions.**


Learning Objectives

  • Identify the basic components and operations of the Unified CCE solution
  • Use the available UCCE tools to complete a basic UCCE system installation
  • Discuss the installation and configuration steps required to support agent functionality in a UCCE deployment
  • Install a basic CCE VXML Solution
  • Install, configure and run a CCE Outbound Option Campaign
  • Describe how to support CCE


Who Should Attend

Channel Partner / Reseller, Customer, Employee

Course Info

Length: 5 day
Format: Lecture and Lab
Delivery Method: Virtual / Onsite
Max. Capacity: 16

Contact Us

PDF

DUCCE-2.0-DS-EN-20200205.pdf