Implementing Cisco Collaboration Applications (CLICA)


   

Course Description

The Implementing Cisco Collaboration Applications (CLICA) v1.0 course provides you with the knowledge and skills to streamline communication protocol, strengthen compliance measures, and enhance your communication systems and devices with knowledge about Single Sign-On (SSO), Cisco® Unified IM & Presence, Cisco Unity® Connection and Cisco Unity Express, and Application clients. Through a combination of lessons and hands-on training, you acquire the skills to maximize the agility of robust management systems. This course will prepare you for 300-810 Implementing Cisco Collaboration Applications (CLICA).


UPCOMING COURSES
Date
Geography & Location
Days
Cost
CLC
GTR
Jan 25, 2021 - 5 day(s)
Jan 25, 2021
AMER
Remote Central Time Zone
AMER, Remote Central Time Zone
5
$4195 USD
42
$4195 USD, 42 CLC
Feb 15, 2021 - 5 day(s)
Feb 15, 2021
EMEA
Remote London Time
EMEA, Remote London Time
5
$4195 USD
42
$4195 USD, 42 CLC
Mar 22, 2021 - 5 day(s)
Mar 22, 2021
AMER
Remote/CDT
AMER, Remote/CDT
5
$4195 USD
42
$4195 USD, 42 CLC
Apr 26, 2021 - 5 day(s)
Apr 26, 2021
APAC
Remote/Sydney
APAC, Remote/Sydney
5
$4195 USD
42
$4195 USD, 42 CLC

Learning Objectives

  • Configure Cisco Unity Connection integration
  • Configure and troubleshoot Cisco Unity Connection and Cisco Unity Connection call handlers
  • Configure and troubleshoot Cisco Unity Express
  • Describe SSO for Cisco Unified Communications applications
  • Describe how Cisco Jabber and Cisco Unified Communications Manager IM and Presence are integrated with other Cisco or third-party applications
  • Customize the Cisco Unified Communications Manager IM and Presence and Cisco Jabber functionality Configure and troubleshoot chat rooms and message archiving
  • Troubleshoot Cisco Jabber and Cisco Unified Communications Manager IM and Presence
  • Integrate Cisco Unified Attendant Console Advanced with Cisco Unified Communications Manager and Cisco Unified Communications Manager IM & Presence server
  • Configure call recording and monitoring

Prerequisites

  • Basic understanding of networking technologies
  • Basic understanding of voice and video
  • Cisco Unified Communications Manager experience including single site dial plan, single Public Switched Telephone Network (PSTN) gateway, and Session Initiation Protocol (SIP) trunks

Labs

  1. Integrate and Set Up Cisco Unity Connection
  2. Configure Cisco Unity Connection Call Handlers
  3. Implement Toll Fraud Prevention
  4. Troubleshoot Cisco Unity Connection Call Handlers
  5. Troubleshoot Cisco Unity Connection
  6. Configure Cisco Unity Express
  7. Troubleshoot Cisco Unity Express
  8. Configure Cisco Unified Communications Manager IM and Presence High Availability
  9. Implement Cisco Jabber
  10. Configure Centralized Cisco Unified Communications Manager IM and Presence
  11. Configure Cisco Unified Communications Manager IM and Presence Service Functionality
  12. Enable Message Archiving and Chat Rooms
  13. Troubleshoot the Cisco Unified Communications IM and Presence Database Connection
  14. Troubleshoot Cisco Unified Communications Manager IM and Presence High Availability
  15. Troubleshoot Cisco Unified Communications Manager IM and Presence Service
  16. Integrate Cisco Unified Attendant Console Advanced
  17. Implement Call Recording and Monitoring Using a Switched Port Analyzer (SPAN)-based Solution
  18. Implement Cisco Unified Communications Manager Call Recording and Monitoring


Who Should Attend

Network architect, Network designer, Network engineer, Network manager, Network administrator

Course Info

Length: 5 day
Format: Lecture and Lab
Delivery Method: Virtual / Onsite
Max. Capacity: 16

Contact Us

PDF

CLICA-1.0-DS-EN-20200211.pdf