Administering Unified Contact Center Enterprise Part 1 (AUCCE1)


   

Course Description

The Administering Cisco Unified Contact Center Enterprise Part 1 is a 5 day instructor-led course presented by training partners to system engineers and customers who will be involved with Day 2 support of a UCCE solution deployed in a CVP comprehensive environment. This course describes the requirements, resources and tools needed to perform routine adds, moves and changes in the inbound / outbound UCCE environment. This course is intended for those administering the solution, or who may be responsible for Level 1-2 support of the solution.

**Please bring your laptop to ensure you can participate in the lab sessions.**


Learning Objectives

  • Identify the basic components and operations of the Unified CCE solution.
  • Configure and script a basic UCCE CVP deployment.
  • Perform the ICM configuration tasks required to support basic agent functionality.
  • Build and test a basic ICM script utilizing microapps.
  • Configure and script UCCE to support reporting requirements, precision queuing and RONA.
  • Identify how to successfully deploy the CVP VXML component in a Unified CCE solution.
  • Generate basic reports using Cisco Unified IC.


Who Should Attend

Channel Partner / Reseller, Customer, Employee

Course Info

Length: 5 day
Format: Lecture and Lab
Delivery Method: Virtual / Onsite
Max. Capacity: 16

Contact Us

PDF

AUCCE1-2.0-DS-EN-20200205.pdf