In this Custom Training, Users will learn how to use the Jabber softphone in coordination with Cisco Finesse Agent Desktop. This training is for UCCX and UCCE Agents that work remotely or do not have assigned workspaces.
- Introduction to Jabber
- Jabber Softphone
- Finesse Agent Desktop
|Format:||Lecture and Lab|
|Delivery Method:||Virtual / Onsite|