Administering Cisco Unified Communications (ACUCC)


Course Description

This one of kind Cisco UC in-depth course takes student from initial endpoint configuration to a full solution deployment using all of the Cisco UC Components. Students will have extensive labs in which they will Administer and troubleshoot a Cisco 12.5 UC Deployment.
Participants will gain in-depth practical knowledge with exercises on administering and troubleshooting of all Cisco UC Components.

Learning Objectives

  • Cisco Unified Communications Manager (CUCM)
  • Cisco Unified Communications Manager IM and Presence (IMP)
  • Cisco Unity Connection
  • Cisco Emergency Responder
  • Cisco Paging Server
  • Cisco Expressway (MRA)
  • Cisco Unified Contact Center Express (UCCX)
  • Cisco Meeting Server (CMS)


  • An understanding of IP networking concepts (CCNA-level)
  • An understanding of traditional digital PBX systems
  • An understanding of basic telephony concepts


  1. CUCM Labs
  2. Unity Cconnection Labs
  3. Cisco Unified Communications IM and Presence (IMP) 12.5
  4. Cisco Unified Contact Center Express (UCCX) 12
  5. Cisco Meeting Server (CMS)
  6. Cisco Paging Server
  7. Cisco Emergency Responder (CER) 12.5
  8. Cisco Mobile Remote Access (MRA)

Course Info

Length: 5 day
Format: Lecture and Lab
Delivery Method: Virtual / Onsite
Max. Capacity: 12

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